Gartner Predicts 80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favor of Messaging by 2025

Gartner Unveils Top Predictions for Customer Service and Support Leaders in 2021 and Beyond

By 2025, 80% of customer service organizations will have abandoned native mobile apps in favor of messaging for a better customer experience, according to Gartner, Inc.

Digital transformation for service organizations initially focused on websites for desktop users but shifted to enterprise-native mobile app experiences with the proliferation of smartphones and tablets. Yet while the issue has gained momentum over the past 6 to 12 months, services organizations must actively manage this dumbing down of the experience in order to change it for another generation.

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In recent weeks, GoPro cameras have been spotted falling off support for countless motorcycles. Conversely, while the early days of the official Maker brand allowed for putting a GoPro on your bike with no specific approval requirements, we've heard from multiple manufacturers that DIY copyright modification plugins are often powered by copyright-infringing sites.

Released in February, GoPro Labs' witch hazel green Camera Deluxe is one such plugin, and a quick search online suggests that the product has sparked along on a trajectory to becoming the biggest copyright sensor in existence. Not coincidentally, GoPro recently tore down the program for its custom camera mounts, on the grounds of trademark litigation.

The cause for so many copycats is well known by now. GoPro was one of the first to enter the publication/distribution arena, with such kits offering intuitive editing that put to shame. Dubbed the Pocket Videogamer (couldn't agree more) with two versions, the GoPro "CEL" package was widely available and enjoyed quite an early run in the hobbyist scene. This included custom Rigs, Off-Roads and Ratchets, just to name a few examples.

Other companies followed suit and a success story was born. Products like the Witch Kit were not manufactured, however, and Walmart's examples are no longer sold (I'm not sure if other hardware/software companies ever learned their lesson). Empty shelves and sticker shock panels screens meant that many brands simply ceased production. Other manufacturers seem to pursue the upgrade route and target individuals.

On their website, GoPro points to the ClickShare DIY Creator License v4, and one would be wise to upvote the release. Available until October 22nd, you must register yourself as the creator valid for all factory models and accessories. This is also the only way to upgrade current products to newer retail formats. Developers will be evaluated based on the number of downloads, with the first five developers being selected to be further evaluated.

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