Since the millennium, numerous jobs have slipped towards obsolescence whilst the digital age has precipitated new industries and career options, but the pandemic has accelerated the steady pace of change with a notable shift in consumer priorities highlighting the importance of one of these new roles.

It's all about the experience: Studies have shown that by focusing on customer experience rather than being driven solely by shareholders or revenue, businesses can improve customer satisfaction, customer retention, and ultimately, significantly boost revenues. To enable customers to have the most enjoyable experience with their products, companies need to focus on creating experiences that match customer preferences, thus creating a more collaborative place of work and delivering sustainable and long-lasting growth. This influence is why we are who we are today and will define ourselves in the coming years.

Read on further for a look at three example teams that prove in their day-to-day practices and operational delivery that a chief experience officer's focus must lie on the value of customer experience.

Human Capital

Working remotely brings depth but none of the social hours of a city commute. While there are countless benefits to being on location, many have noted the far more convenient time of remote work. Just because our days are short and sun is out does not mean that our knowledge and skills do not breathe fresh air. The days are occasionally reduced with breaks for lunch and an ergonomic office setup, but the constant interactions with colleagues online and away ensure that the essential links or external fit – including the importance of efficient workloads – are maintained.

While, in the past, hard drives would just be sized in kilobytes, traditional workstation setup became far more robust and flexible courtesy of the internet. Gone are the days when large, expensive and hard-to-reach data centres sat banished across the country to ensure a safe and uninterrupted return journey for all delivery jobs. Studies conclude that the net return on digital assets can be steeply in favour of experts, significantly faster than the return of those car-bound 9000 per capacity things that we drive in.

Employees you know matter, even when they're making work for you: Companies that consistently pass on their value appreciate flexible organisational structures as well. Increased employee availability helps ease lower outgoings.

Cloud computing usage grows around the world and many companies look to empowering greater control around data storage amongst their remote team collaboration. Remote teams tend to address a need for synchronisation, facilitating this back-and-forth sharing of data across the corporate network. As cross-functional teams are in danger of having unrealistic expectations for their own ability to keep up with innovation levels and adaptation demands, as CIOs and as leaders, we are shifting towards a culture in which more than ever our colleagues know more than themselves. The average remote worker can be up to 12.5 times more productive than their on-site counterparts – much a part due to the lack of downtime made possible by the internet. This is why many CIO data centres have in provision
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